What we do ....

We provide high-speed emergency notifications to ....

Municipalities, State Agencies, Federal Agencies, institutions of Higher Education, Schools, Industries, and Corporations.

The FirstCall Emergency Notification System is a fast, effective, and efficient method for delivering real-time alerts. We are a focused interactive multi-media emergency communications solution.

Instantly Notify Everyone by ....

      Phone            Cell              SMS             Email          Info Line

as well as by pagers, TTY/TTD devices, computer desktops, Windows Mobile devices and digital signage. The system can be activated over our secure website using any Internet connection or by calling our 24 hour operators from any phone.


How we provide alerts ....

Alerts are provided through our ∞infinity Emergency Notification Suite of services:

Emergency Notification Service - Our battle tested service provides GIS map and / or Fixed List notification utilizing our web based or operator assisted user interface.

BlurtAlert for Desktops - BlurtAlert will override the regular application and display real time, visible instant pop-up notification of alerts on all PC screens, Digital Signage, and Windows Mobile based phones.

Inbound Community Information Line Service - An important tool that is an inbound toll free service, which allows emergency professionals the ability to provide the community with timely recorded information about emergencies occurring in an area.

Digital Signage Emergency Service - Selected features of the Blurt Desktop Alert for instant pop-up notification of alerts on Digital Signage and also has an easy to use content creation, content management, and High-Definition playback interface.

All of these services are integrated Software as a Service (SaaS) hosted solutions

 
How we are rated after bid evaluations compared to other vendors ...

The comparison scorecard chart below is based on the analysis of public data available in multiple public filings regarding RFP submittals.

Ask us for detailed analysis information about a notification company you might currently be considering. See why we consistently outpace other vendors.

FirstCall is dedicated to investing in R&D to bring new "First to Market" technology to our clients



Scorecard Chart 

Maximum Points

FirstCall Network

Vendor
1

Vendor
2

Vendor
3

Vendor
4

Vendor
5

Vendor
6

35.00

30.27

27.20

24.94

21.34

22.40

21.34

19.86

8.00

6.44

5.92

5.87

4.71

4.71

4.71

4.09

10.00

8.05

7.40

7.33

5.89

5.89

5.89

5.11

4.00

3.22

2.96

2.93

2.35

2.35

2.35

2.05

3.00

2.42

2.22

2.20

1.77

1.77

1.77

1.53

10.00

8.05

7.40

7.33

5.89

5.89

5.89

5.11

30.00

26.10

2.61

5.22

23.36

19.58

10.44

19.58

100.00

84.56

62.51

62.06

70.63

66.85

57.71

62.30

The larger the number equals a better ranking score. For example: Pricing has 30 available points. A score for a vendor of 25 indicates
a low cost bid price. A score of 30 is the benchmark and equals the lowest cost bid price.

 
FirstCall, the industry's pioneer, has experience, battle
tested proven performance and a satisfied client base

Call us at 800-653-9232 to speak to a trained expert.


Slide Show


Featured Partner
        
Sirens

FirstCall's partner for physical Mass Notification is McCord Communications who is uniquely qualified to provide your physical security public warning needs. McCord Communications represents a wide variety of products for Mass Notification Systems to accommodate almost every situation . Top quality in products and service is the approach we take to our business and that is reflected in the systems we design and all the work that we do.

Outdoor sirens and other warning devices can add security and help communities prepare for extreme weather and other possible dangers. McCord Communications offers high- powered voice and tone-only siren systems to meet your communities' needs.  McCord Communications has over 15 years of system design, implementation, installation and maintenance of Whelen outdoor warning products.


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FirstCall Saves Seconds ... Seconds Save Lives


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Built Only for Safety
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What We are Not
Phone: (800) 653-9232
Fax: (225) 295-8273
Quick Links

Municipalities
State Agencies
Federal Agencies
Higher Education
Industries
Corporations

Phone: (800) 653-9232
Fax: (225) 295-8273
FirstCall's Technology Saves Seconds ... Seconds Save Lives

Capacity Sensing technology
(The only Capacity Sensing technology in the industry)
Central Offices (CO) can only handle a finite number of calls at one time. FirstCall’s Capacity Sensing capability allows calls to be delivered faster than any other notification system. FirstCall senses and dynamically adjusts in real time when the volume of emergency calls will overload the CO. When the CO can take more calls we immediately increase the volume of FirstCall emergency calls. We eliminate fast-busy responses and provide a higher percentage of call completion.
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Geographic Notifications (GIS Map)
FirstCall Network has partnered with MapInfo Corporation to provide digital maps of calling areas. These maps are updated on a regular basis. The base map for a geographic area is updated on a semi-annual basis while the street files are updated on a bi-monthly basis. Client provided digitized maps in ESRI format may also be used as an overlay to the existing MapInfo map. FirstCall is fully compatible with ESRI mapping as well as other GIS mapping platforms.

Location Tools:
» Address – Select and mark a particular Street Address as a point of reference or center point for your activation
» Intersection – Designate and mark any two cross streets or highways
» Hot Spot – Pre-designated point of Risk (i.e.: facility, intersection)


» Latitude and Longitude – Marks an exact geographic point. The customer types in the GPS location or gives it to the FirstCall Operator and the map will center on that exact location.


 

Area Selection Tools
(Areas are selected by using the following tools: Radius, Concentric Ring Buffering, Freehand Drawing Tools and Sectors.)
» Radius – The Radius tool allows the customer to draw an evenly shaped circle from any point on their maps
» Concentric Ring Buffering – Allows the customer to call any size radius from the inner most point outward. Citizens closest to the emergency will get called first. This method is exclusive in emergency notification to FirstCall Network’s advanced mapping and telephony notification system.


Example of Concentric Ring Buffering


» Freehand Drawing Tool – The customer can send their message to any irregular area by outlining the exact location on the map.
» Sector – Any pre-determined district, grid, shape, railroad, pipeline, etc. (regular or irregular shapes). FirstCall will create sectors according to the customer’s specifications.

Summary of Specialized Features That Give You Targeted Control Of Communications
» FirstCall’s mapping system utilizes 911 data and is fully compatible with most mapping systems, including ESRI
» Base map, street layer, and telephone number database updated at no charge
» Message recipients can be chosen by geographic area (GIS), or by selecting a pre-determined list
» Citizen Registration Web Site – Residents can add any phone number, text, and email address to your community's database.

To see how this technology applies to you, select the type of entity you are:

Town
City
County


Citizen Registration System
FirstCall Network provides a customized website for each client where citizens can register their home, work, cell and email address. They can also choose to opt in on SMS texting. An Email address and a toll-free telephone number for residents are also available to register information. The privacy of these telephone numbers is protected under the normal non-disclosure agreement that FirstCall has with its clients.



 
BlurtAlert Technology

BlurtAlert for Desktop Service runs in the background and bandwidth usage is very low (measured in bytes, not even kilobytes). All communication is encrypted using US military strength encryption processes, preventing interception of message or sending of unauthorized messages.

Features and Benefits
» Real time receipt confirmation both in an easy to read report log and on an IP address based interactive map as the users indicate they have received the alert. You will immediately collect information from the person sitting at each computer so that you know who has read the alert. Allows different confirmation messages based on the activation parameters

» Allows 2-way interactive communication with users at each PC location who can type a series of real time responses about what they see or hear. You can make use of the eyes and ears of computer users who can tell you what is actually happening near them during the incident. You have real time feedback and control

» Allows Emergency Director to filter only the responses of users who can see the incident unfolding at that time. You can filter results to see only the critical PC user responses who can tell you what is really happening at the hot spot during the incident

» Enables messages to be sent to specific areas of the building or geographic areas that are affected by the emergency utilizing IP addresses. You can select critical PC users to send and receive information in and near the hot spot

» Acts as a “client” across the network, so no firewall ports or NATs need to be opened. You will have a simple and fast implementation setup process

 
Mobile Response Unit (MRU)

FirstCall mobilized its FirstCall Mobile Response Unit (MRU) to provide another layer of protection to Hurricane affected clients. FirstCall, according to company research, is the only emergency alert notification company to put its entire Network Operation Center software on wheels. The units go pre-storm to locations outside of areas that will be affected and are staged in that location and then they are driven back into areas where they can be of assistance. Traveling with a mobile MRU is a trained emergency crisis specialist. 

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FirstCall Saves Seconds ... Seconds Save Lives

FirstCall Saves Seconds … Seconds Save Lives.

FirstCall is dedicated to focusing solely on one thing … 
Emergency Notification.
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Request a Demo
View a live demo and see what no Emergency Director has ever had before
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Applications

Incidents - Instantly launch alerts from your Emergency Command Center (EOC), Safety Director's or Emergency Management Director's office, police or fire command center, or remotely. You get immediate confirmation from computer and Windows Mobile users (citizens, students, first responders) and free form comments about what is going on in the field.
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Evacuation and Shelter in Place - Instantly set activations in motion to quickly relay information about evacuation routes and Shelter in Place instructions. You get immediate confirmation from computer and Windows Mobile users (citizens, students, first responders) and free form comments about what is going on in the field. (Learn more about FirstCall in Action during the harshest conditions).
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Police and Fire - Instantly launch alerts to notify students, citizens, and businesses in your community of a crime, Amber Alert, or Hazmat situation in their area. You get immediate confirmation from computer and Windows Mobile users and free form comments about what they see and hear.
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Emergency Management - Instantly launch alerts so that your Emergency Management first responders and staff can be rolling for fires, floods, search and rescue operations, and other situations. You get immediate confirmation from computer and Windows Mobile users and free form comments about ETA.
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Experience

We are the only emergency notification company who has a founder with 20 years of public service experience, primarily in safety. 

You will work directly with a professional project team whose average length of years of experience with FirstCall is over 8 years. Most competitors have not been in business providing alerts for that length of time!
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Emergency Notification
BlurtAlert for Desktops
Community Information Line
Digital Signage
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