What we do ....

We provide high-speed emergency notifications to ....

Municipalities, State Agencies, Federal Agencies, institutions of Higher Education, Schools, Industries, and Corporations.

The FirstCall Emergency Notification System is a fast, effective, and efficient method for delivering real-time alerts. We are a focused interactive multi-media emergency communications solution.

Instantly Notify Everyone by ....

      Phone            Cell              SMS             Email          Info Line

as well as by pagers, TTY/TTD devices, computer desktops, Windows Mobile devices and digital signage. The system can be activated over our secure website using any Internet connection or by calling our 24 hour operators from any phone.


How we provide alerts ....

Alerts are provided through our ∞infinity Emergency Notification Suite of services:

Emergency Notification Service - Our battle tested service provides GIS map and / or Fixed List notification utilizing our web based or operator assisted user interface.

BlurtAlert for Desktops - BlurtAlert will override the regular application and display real time, visible instant pop-up notification of alerts on all PC screens, Digital Signage, and Windows Mobile based phones.

Inbound Community Information Line Service - An important tool that is an inbound toll free service, which allows emergency professionals the ability to provide the community with timely recorded information about emergencies occurring in an area.

Digital Signage Emergency Service - Selected features of the Blurt Desktop Alert for instant pop-up notification of alerts on Digital Signage and also has an easy to use content creation, content management, and High-Definition playback interface.

All of these services are integrated Software as a Service (SaaS) hosted solutions

 
How we are rated after bid evaluations compared to other vendors ...

The comparison scorecard chart below is based on the analysis of public data available in multiple public filings regarding RFP submittals.

Ask us for detailed analysis information about a notification company you might currently be considering. See why we consistently outpace other vendors.

FirstCall is dedicated to investing in R&D to bring new "First to Market" technology to our clients



Scorecard Chart 

Maximum Points

FirstCall Network

Vendor
1

Vendor
2

Vendor
3

Vendor
4

Vendor
5

Vendor
6

35.00

30.27

27.20

24.94

21.34

22.40

21.34

19.86

8.00

6.44

5.92

5.87

4.71

4.71

4.71

4.09

10.00

8.05

7.40

7.33

5.89

5.89

5.89

5.11

4.00

3.22

2.96

2.93

2.35

2.35

2.35

2.05

3.00

2.42

2.22

2.20

1.77

1.77

1.77

1.53

10.00

8.05

7.40

7.33

5.89

5.89

5.89

5.11

30.00

26.10

2.61

5.22

23.36

19.58

10.44

19.58

100.00

84.56

62.51

62.06

70.63

66.85

57.71

62.30

The larger the number equals a better ranking score. For example: Pricing has 30 available points. A score for a vendor of 25 indicates
a low cost bid price. A score of 30 is the benchmark and equals the lowest cost bid price.

 
FirstCall, the industry's pioneer, has experience, battle
tested proven performance and a satisfied client base

Call us at 800-653-9232 to speak to a trained expert.


Slide Show


Featured Partner
        
Sirens

FirstCall's partner for physical Mass Notification is McCord Communications who is uniquely qualified to provide your physical security public warning needs. McCord Communications represents a wide variety of products for Mass Notification Systems to accommodate almost every situation . Top quality in products and service is the approach we take to our business and that is reflected in the systems we design and all the work that we do.

Outdoor sirens and other warning devices can add security and help communities prepare for extreme weather and other possible dangers. McCord Communications offers high- powered voice and tone-only siren systems to meet your communities' needs.  McCord Communications has over 15 years of system design, implementation, installation and maintenance of Whelen outdoor warning products.


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FirstCall Saves Seconds ... Seconds Save Lives


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Phone: (800) 653-9232
Fax: (225) 295-8273
News Release
  San Antonio, TX
  Selects FirstCall

The ∞infinity
Emergency
Notification Suite

Emergency Notification
BlurtAlert for Desktops
Community Information Line
Digital Signage

Phone: (800) 653-9232
Fax:       (225) 295-8273

We provide customizable solutions to notify and protect your citizens

Our hosted SaaS (Software as a Service) services are protecting municipalities nationwide ....

 

EMERGENCY NOTIFICATION SERVICE


The FirstCall Network Emergency Notification Service uses voice, text, email, and other digital delivery methods to instantly alert your citizens through a GIS notification service. (Learn more about our GIS Capabilities).

In addition, first responders as well as an unlimited number of your other emergency support personnel can be quickly called using flexible predefined lists. The notification alerts can be sent via voice to landline, cell and VOIP phones, via text to SMS devices and via email to individual email addresses. (Learn more about our Delivery Methods).

You can depend on us - one click or call starts it all.

       Phone             Cell              SMS              Email            Info Line

Preparedness Plan Task 1: Mass Notification

ü  Completed - You can concentrate on the incident at hand

Only From FirstCall ... Capacity Sensing Technology
When emergency calls are delivered to your community, each telephone company's Central Offices (CO) can only handle a finite number of calls at one time.

Urgent Situational Issue
» When an emergency occurs, everyone starts to pick up their phone to check on or relay information about the emergency to family and friends. At that same critical time, you want calls to be delivered to your employees and first responders.

Your Challenge
» As a result, a digital logjam occurs because each of the telephone company's Central Offices (CO) can only handle a finite number of calls at one time.

Our Solution ... Capacity Sensing Technology:
We deliver as many calls as the telephone company's central offices in your area can handle by sensing and dynamically adjusting in real time when the volume of emergency calls will overload the CO. When the CO can take more calls, we immediately increase the volume of FirstCall emergency calls. We are the only notification company to use Capacity Sensing technology. (Learn more about Capacity Sensing Technology).


SUMMARY OF SPECIALIZED FEATURES THAT GIVE YOU TARGETED CONTROL OF COMMUNICATIONS:

» FirstCall’s mapping system utilizes 911 data and is fully compatible with most mapping systems, including ESRI 

» Base map, street layer, and telephone number database updated at no charge
 
» Message recipients can be chosen by geographic area (GIS), or by selecting a pre-determined list

» Citizen Registration Web Site – Residents can add any phone number, text, and email address to your community's database. (Learn more about the Citizen Registration Web Site).

To learn more about our Emergency Notification Service, click here.
Hardest Hit Gulf Coast Areas Continue to Depend on FirstCall to Reach Citizens Who Are Dispersed Due to Hurricane Ike 

HOUSTON, TX - Sept 24, 2008 /PRNewswire via COMTEX/ -- FirstCall Emergency Alert Notification Network, a major provider of emergency notification alerts, continues to assist municipalities, universities and industry with customized messages on recovery information and updates. FirstCall municipal clients are sending updates today to citizens. Universities and K-12 schools are updating students and parents. Petro-chemical clients are updating citizens and employees about restarting operations. The FirstCall Network is reaching storm-affected citizens wherever they are currently residing.

FirstCall delivered 1.4 million calls, text messages and other critical communication for clients regarding Hurricane Ike. "Saving lives and property is very serious business for FirstCall. As Hurricane Ike approached the Texas and Louisiana coasts, FirstCall stood ready and able to assist its Gulf Coast clients by issuing mandatory evacuation orders," said C. J. "Red" Delatte, Executive Vice President of FirstCall Network, Inc.


Hurricane Gustav, Ike and Katrina - FirstCall Delivers Under Harsh Conditions

As the 2009 hurricane season approaches you can count on us

News Release --- FirstCall Network  delivered, to date, 1.2 million of calls, text messages and other critical communication for clients regarding Hurricane Gustav. These time critical emergency alerts were, in some cases, potential life saving information issued by Federal, State and local governmental agencies, universities and the petro-chemical plants.

FirstCall delivered 1.4 million calls, text messages and other critical communication for clients regarding Hurricane Ike. "Saving lives and property is very serious business for FirstCall. As Hurricane Ike approached the Texas and Louisiana coasts, FirstCall stood ready and able to assist its Gulf Coast clients by issuing mandatory evacuation orders," said C. J. "Red" Delatte, Executive Vice President of FirstCall Network, Inc.

Approximately 1,330 people died during Hurri­cane Katrina. FirstCall's Emergency Notification Service delivered evacuation orders so that towns and cities saved citizens from, as the Governor of Louisiana stated, "almost certain death".

FirstCall notified citizens of Hurricane’s Gustav’s, Ike's and Katrina's projected path and provided orders to evacuate the area or locate to an emergency shelter. The FirstCall Instant Emergency Alert Notification System was activated by clients several times with updated messages, relaying evacuation routes, road closures, evening curfews and availability of relief supplies. Instant emergency notification also benefited first responders as the severity of the imminent danger became clear. The FirstCall system provided emergency response teams with the most up-to-date information possible, affording first responder’s precious extra time to stage in ready position. 

FirstCall utilized 3 Network Operations Centers (NOC) to immediately transmit voice calls to home, work landlines and cell phones, text messages, email and other specialized communications. These included the fully redundant centers in Las Vegas, NV, Philadelphia, PA and the Louisiana center. 

In addition, FirstCall mobilized its FirstCall Mobile Response Unit (MRU) to provide another layer of protection to Hurricane Gustav affected clients. FirstCall, according to company research, is the only emergency alert notification company to put its entire Network Operation Center software on wheels. 

The units go pre-storm to locations outside of areas that will be affected and are staged in that location and then they are driven back into areas where they can be of assistance. Traveling with a mobile MRU is a trained emergency crisis specialist. 


BLURTALERT SERVICE

FirstCall's BlurtAlert Service is for your municipality's own desktop computers, laptops, digital signage and Windows Mobile based phones. It delivers real time, instant pop-up notification alerts so that critical information is displayed on any type of video monitor. The alert will temporarily preempt what is on the employee's video screen and instantly display the full screen alert message – regardless of what the user is doing. 

SUMMARY OF FEATURES THAT NO EMERGENCY MANAGEMENT DIRECTOR HAS EVER HAD BEFORE: 

» Our 2-way communication feature, BlurtBack, allows you to be tuned into the eyes and ears of everyone
located in any municipality or quasi-municipality office or area. They can tell you what is really happening at the courthouse, convention center, airport, an individual school or any hot spot during an emergency incident.

» You have real time feedback and control at your Emergency Command Center (EOC), police command center, fire department command center, the mayor's office, or even remotely.

» You can monitor, manage, and direct your incident in real time and respond to changing events.

All of the BlurtAlert for Desktop Service capabilities are integrated with FirstCall's 10 years of experience in providing nationally recognized, high-speed Emergency Notification Service.

To learn more about BlurtAlert, click here.

 
COMMUNITY INFORMATION LINE SERVICE 

FirstCall’s Community Information Line Service is an inbound telephone messaging and notification system that allows your municipality and government agencies to provide the community's citizens with important, timely information about any unfolding emergency incident or high profile event occurring in the area.

The system has two primary capabilities:
» The first alert tool enables Emergency (EOC) Directors to access the system from any phone 
to easily pre-record or create on "the fly" messages via telephone, then change and manage incident messages.

» The second tool enables the public to call into an 800 number and listen to messages placed there by EOC Managers. The public can only listen to messages; they cannot create or place messages. Your citizens have real time official information regardless of where they are.

SUMMARY OF THE COMMUNITY INFORMATION LINE THAT ENABLES YOU TO SEAMLESSLY COMMUNICATE:

» You can post real time information to protect and inform your citizens, your employees, and the media.

During any crisis, your normal Emergency Command Center (EOC), police command center, fire department command center, and the mayor's office telephone system can be overwhelmed very quickly with calls from the media and public. This situation can make carrying on critical emergency operations more difficult.

To learn more about our Community Information Line Service, click here.

 
DIGITAL SIGNAGE SERVICE

FirstCall's Digital Signage Notification Service provides real time instant pop-up notification of alerts so that critical information is displayed on any type of video monitor. All alerts will override and preempt the regular information on the screen and instantly display the full-screen alert message – regardless of what the display is being used for. 

SUMMARY OF THE ABILITY TO REACH CITIZENS AND EMPLOYEES WHO MIGHT BE IN THE CENTER OF AN EMERGENCY:

» Enables messages to be sent to specific areas of the municipality's buildings or geographic areas that are affected by the emergency by utilizing IP addresses. You can send information to selected Digital Signage displays in and around the hot spot area. Applications of our service include immediately notifying first responders, citizens, or employees at your courthouse, convention center, airport, an individual school or any hot spot during an emergency incident.

To learn more about our Digital Signage Service, click here.

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FirstCall Saves Seconds ... Seconds Save Lives
FirstCall Saves Seconds … Seconds Save Lives.

FirstCall is dedicated to focusing solely on one thing … 
Emergency Notification.
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Request a Demo
View a live demo and see what no Emergency Director has ever had before
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Testimonials

The key features were:
» The ability to 
    dynamically determine
    call capacity of the area
    to be notified
» Live operators 24/7 for
    assistance ....
 
             City of San Antonio
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Applications

Incidents - Instantly launch GIS alerts from your Emergency Management Director's office, police or fire command center, or remotely.
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Evacuations - Instantly set activations in motion to inform citizens about evacuation routes. (Learn more about FirstCall in action during the harshest conditions).
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Police and Fire - Instantly launch alerts to notify residents and businesses in your community of a crime, Amber Alert, Hazmat situation, or other incident.
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Emergency Management - Instantly launch alerts so that your first responders and staff can be rolling for fires, floods, search and rescue operations, or other situations.
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Experience

We are the only emergency notification company who has a founder with 20 years of public service experience, primarily in safety.

You will work directly with a professional project team whose average length of experience with FirstCall is over 8 years. Most competitors have not been in business providing alerts for that length of time!
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