FirstCall’s system is completely customizable to fit any security, protocol, or communication standards

FirstCall Network provides a customized website for each client where citizens can register their home, work, cell phone numbers, email addresses and SMS devices. The client can choose to add the option for citizens to include additional types of devices. FirstCall’s web designers will work with the client to customize the look and functionality of the page. The client can choose what information they would like to collect, including the types of devices they will let the citizen register, the different scenarios that the citizen can sign up for and the text of the confirmation email.

FirstCall can customize the scalability of each notification channel either with the known fixed number capacity of incoming lines the Central Telephone Office can handle or FirstCall can automatically determine the capabilities of the Central Office using our exclusive Central Office Capacity Detection technology.

News Release

FirstCall Emergency Alert Notification Network, a major provider of emergency notification alerts, continues to assist municipalities, universities and industry with customized messages on recovery information and updates. FirstCall municipal clients are sending updates today to citizens. Universities and K-12 schools are updating students and parents. Petro-chemical clients are updating citizens and employees about restarting operations. The FirstCall Network is reaching storm-affected citizens wherever they are currently residing. FirstCall delivered 1.4 million calls, text messages and other critical communication for clients regarding Hurricane Ike. "Saving lives and property is very serious business for FirstCall. As Hurricane Ike approached the Texas and Louisiana coasts, FirstCall stood ready and able to assist its Gulf Coast clients by issuing mandatory evacuation orders," said C. J. "Red" Delatte, Executive Vice President of FirstCall Network, Inc.

We have provided, for more than 10 years, nationally recognized high-speed emergency notifications. We are the only emergency mass notification company that has a director with 20 years of experience as a FEMA-IAEM Certified Emergency Manager. Over the past 10 years, the same founder has been at the helm of the company that is the pioneer in emergency notification and the staff’s average length of employment is 8 years. FirstCall is a critical resource for clients including municipalities, State agencies, Federal agencies, Higher Education, corporations and industry. Since 1997, our priority has been to build the fastest, most accurate and customizable emergency notification system. FirstCall has grown with the increased demand for emergency notification, citizen safety and public awareness.

Our battle-tested system is built on our experience as the Industry’s original innovator. FirstCall has one of the strongest and most reliable systems. Our staff listens to clients. There are no layers of people to get through to call our techs or any of our staff. We listen and respond 24 hours a day. FirstCall has learned over the years what is necessary to serve the emergency communications needs of our valued clients. FirstCall has communication centers located in three (East, Central and West) different power grids in the United States. This redundancy ensures that we remain a reliable channel for your emergency communication under the worst conditions.

FirstCall will customize a sign-in page for all contacts to update their information. Each user will be emailed a temporary password for initial login.

TTY/TDD for hearing impaired: FirstCall automatically detects TTY/TDD devices, converts the speech into a text version of the message, and sends the converted message over a normal phone line to the individuals with TTY/TDD devices. These individuals with TTY/TDD devices and their numbers do not need to be pre-designated by the client. FirstCall offers other solutions for communicating with the hearing impaired which include SMS Text Messaging, Customized Caller ID, Email Messaging, and MMS Messaging.

Electronic Mail: FirstCall has developed its own email notification software. This allows us to customize our protocol for each client if necessary. Our software sends to any email 
protocol or software. Email is sent at a rate of 20,000 per minute. Multiple email addresses can be collected from each citizen. Once collected, this data is geocoded on the city’s map and also put in a separate fixed list of registered persons.

Customizable Caller ID: FirstCall allows the phone number that appears on Caller ID to be customized on every call out. The text that appears on the Caller ID will appear in the manner that number is listed within the phone company database. Customizing that text can be done by contacting the phone company.

By default each individual record may register two phone numbers, one SMS Text number, and two Email Addresses, these options and quantities can be customized to meet the needs of the client.

FirstCall exports the reports to .csv format which can be imported into almost any software for customization. FirstCall will work with the client to produce specialized custom reporting procedures.

We have never and will never release or trade any of the data within our servers. FirstCall obeys any and all laws regarding Information and Data Security, including but not limited to the FERPA Act, FTC Act, and the HIPPA Act.

Notifications should be customizable in such a way as to be able to prompt recipients for an acknowledgement of receipt of the alert, as necessary. FirstCall’s Interactivity allows you to gather information from message recipients during the activation. A standard interactive message will wait for a single-digit or two-digit response from the message recipient and print the response next to the recipient’s phone number and address in the report. More complicated interactive messages can be set up to gather up to five individual two-digit responses from the message recipient or to have them choose the language in which they would like to hear the message. 

FirstCall allows the phone number that appears on Caller ID to be customized on every call out. The text that appears on the Caller ID will appear however that number is listed within the phone company database. Customizing that text can be done by contacting the phone company.